Refund policy
Returns & Refund Policy Last updated: 25 November 2025
We want you to be happy with your purchase. Below are our policies compliant with Australian Consumer Law (ACL).
1. Change of Mind Returns (Non-faulty items)
- Accepted within 30 days of delivery.
- Item must be unused, unopened (seals intact), in original packaging, and in resaleable condition.
- Vitamins/supplements must remain sealed for hygiene reasons.
- Collectibles must include all original packaging, certificates, etc.
- Customer pays return shipping (unless we sent the wrong item).
- Refund issued to original payment method (less any original shipping fees).
2. Faulty or Damaged Items
- If your item is faulty, damaged, or significantly not as described, we will offer a refund, replacement, or repair (your choice) under Australian Consumer Law.
- Contact us within 14 days of delivery with photos of the issue.
- We will cover return shipping costs for faulty items.
3. Incorrect or Missing Items
- Notify us within 7 days of delivery.
- We will send the correct/missing item at no extra cost or issue a refund.
4. How to Return
- Email admin@regionalreload.com with your order number and reason.
- We will provide return instructions and (if applicable) a prepaid label.
- Pack securely and include your order number.
- Refunds are processed within 5–10 business days of receiving the returned item.
5. Non-Returnable Items
- Perishable goods or opened vitamins/supplements (unless faulty).
- Personalised or custom-made items.
- Gift cards.
6. Contact Regional Reload Returns Department. Email: admin@regionalreload.com